Privacy Policy

2ND LIFE Goods & Rubbish Removal Privacy Policy

Last Updated: 02/10/2024

At 2ND LIFE Goods & Rubbish Removal Pty Ltd (ABN 22 661 815 630), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including via our website and services. If you have any questions or concerns, please contact us at [email protected] or 0401859192.

  1. Australian Privacy Principles

We treat all personal information in accordance with the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles (APPs), which govern how we collect, manage, use, and disclose personal information.

  1. What Information Do We Collect?

Personal Information You Provide

We may collect personal information, including but not limited to:

  • Name, date of birth, and contact information (e.g., email, phone number, postal address).
  • Booking and service details.
  • Payment information (processed securely via Stripe).
  • Preferences related to marketing communications.

Automatically Collected Information

When you interact with our website or services, we may automatically collect:

  • IP addresses and device information for security, fraud prevention, and session management purposes.
  • Cookies and tracking data to enhance your experience and for marketing and analytics purposes.

Sensitive Information

We do not generally collect sensitive information (such as race, religious beliefs, political opinions, or health information) unless it is reasonably necessary to provide services and you provide express written consent.

Information from Third-Party Sources

We may receive information from third parties like Google Ads and Meta Ads based on your interaction with our advertisements.

  1. How We Collect Information

We collect information through several channels, including:

  • When you book a service online through YouCanBookMe.
  • When you contact us via email, phone, or contact forms.
  • When you interact with our advertisements on platforms like Google and Meta.
  • Automatically, via cookies and similar technologies when you use our website.

On occasion, we may collect personal information from publicly available sources when you provide consent, or where it is necessary to perform a specific service.

  1. How We Use Your Information

Your information is used for the following purposes:

  • Service delivery: Processing your bookings, quotes, and communications.
  • Payment processing: Managed securely through Stripe.
  • Marketing & promotions: To provide updates, special offers, and other relevant information.
  • Fraud prevention: Monitoring for potential misuse or fraudulent activity.
  • Improving user experience: Understanding how you interact with our website to enhance usability.

We may disclose your information to:

  • Service providers who assist in delivering our services (e.g., payment processors, marketing platforms).
  • Government and regulatory authorities if required by law or to prevent unlawful activities.
  1. Marketing Opt-Out

If you no longer wish to receive marketing communications, you can send an email to [email protected] with your name, email, and contact details, and we will remove you from our marketing lists within 14 days.

  1. IP Address & Cookies

We use cookies to:

  • Improve website functionality.
  • Personalize your online experience.
  • Help us monitor and analyze usage patterns through Google Analytics.
  • Facilitate re-marketing through Google AdWords and Facebook.

You can manage cookie settings through your browser. Disabling cookies may affect the functionality of our website.

  1. Re-Marketing Services

We may use Google AdWords and Facebook re-marketing services to display ads to previous visitors based on their activity on our website. Cookies or pixel tags are used to help target relevant ads.

If you wish to opt out of targeted advertising, you can manage your preferences through Google’s Ad Settings (https://www.google.com/settings/ads) or Facebook’s AdChoices.

  1. Social Media and Third-Party Websites

Any personal information you disclose on social media, forums, or other interactive platforms may be read, collected, and used by others. We are not responsible for the privacy practices of third-party websites that are linked from our website, and we encourage you to review their privacy policies.

  1. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Once no longer needed:

  • Personal data will be deleted or anonymized.
  • Stripe may retain payment-related data for legal or regulatory reasons.
  1. Your Privacy Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your personal data.
  • Opt out of marketing communications at any time.
  • Request the deletion of your data (subject to legal and operational constraints).

To exercise these rights, contact us at [email protected] or 0401859192.

  1. Data Storage & Security

We take reasonable steps to ensure your data is stored securely:

  • Personal data may be stored both electronically (in secure servers) and in hard copy.
  • Firewalls, encryption, anti-virus software, and other security measures protect electronic information.

Despite these efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

  1. Complaints

If you believe we have breached an Australian Privacy Principle, you can submit a complaint via email to [email protected]. We will respond within 30 days. If the issue remains unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and we will notify users of significant changes. Your continued use of our website and services after such changes constitutes your acceptance of the updated policy.

  1. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

 

2ND LIFE Goods & Rubbish Removal

282 Wyndham St, Alexandria, 2015, NSW

Email: [email protected]

Phone: 0401859192